Warranties
Guarantees and Warranties
- All our couches have a 1-year warranty for the stitching and the frame
- Bed warranties are dependent on the bed you have purchased as these vary between manufacturers. Please check the description on our website
- All tables, chairs headboards, accessories and other items not explicitly mentioned have a 7 day guarantee and a 30 day warranty
- Warranties do not include free collections nor loan goods
- The warranty includes a 30 - day warranty on foam for factory defects - please inspect your product at the time of delivery / collection
- Fabrics do not have warranties
- Please refer to the specific item for description of recommended use of couches and beds
Guarantee Explained
During the Guarantee period, any problems with your bed will be rectified at the manufacturer's expense.
Kindly note however that the guarantee excludes any transport costs. Should the client require delivery of the replacement product/collection of the old one, this will be for their account.
The manufacturer will either replace or repair your bed in accordance with their guarantee policy. The guarantee covers poor workmanship and/or material defects only and valid on unused items in original packaging returned within 7 days of receipt. Please refer to the returns policy for more details
https://thatcouchplace.co.za/policies/refund-policy
Warranty Explained
Your warranty is in effect after your bed's guarantee period has elapsed. After which, the manufacturer will replace or repair your bed at their discretion.
The warranty period varies between manufacturer and model. We have listed beds specific warranty periods – this you can find on the bed's information page.
Warranty period varies between manufacturers and models and can range anywhere from between 1 to 16 years.
An example of how the warranty cost will be determined by the manufacturer (as mentioned before, this will differ from manufacturer to manufacturer).
After the initial warranty period the manufacturer will levy a service charge of 1/15th (in the case of a 15 year warranty) of their recommended retail purchase price at the time of complaint, multiplied by the number of years it's been in use.
IMPORTANT
- Transport costs are not included under the warranty and will be levied if transport is required.
- The warranty period is not an indication of the life span of your bed, but rather the quality. Generally, the higher the warranty, the better the quality.
- The manufacturer will replace or repair at their discretion. Older or discontinued models will have to be replaced.
- The warranty does not cover fair wear and tear. The warranty covers defects and /or poor workmanship only.
- The warranty rebate in the event of replacement will only be applied against the same model bed, or current equivalent.
- The manufacturer will only accept a guarantee or warranty claim provided that the product is in a hygienic and clean condition and has been used in accordance to their usage specifications (max weight recommendations where applicable, usage etc), and has been used for the purpose intended and maintained as per their maintenance guidelines. (turning, rotation etc.)
You can reach our customer support team by emailing admin@thatcouchplace.co.za calling +2783 626 8695 or +2760 961 2586 or using the live chat on our website.
Our dedicated team is available to assist with any inquiries or issues. We’re committed to providing prompt and effective solutions to ensure your satisfaction.
For our terms of service please see the link below